Unable To Buy A Phone Number in Assistantz

SOP: Troubleshooting Number Purchase Issues

Objective:

To troubleshoot and resolve errors encountered while trying to purchase a number on Twilio.

Key Steps:

1. Check Limits:

   • Access the admin account.

   • Navigate to sub-accounts.

   • Manage limits to ensure the number of phone numbers allowed is sufficient.

   • Adjust the limit if needed and save changes.

2. Verify Balance:

   • Ensure there is a balance available for purchase.

   • Add balance at both agency and sub-account levels if required.

   • Click on balance, add funds, and input credit card details.

   • Activate automatic payment for convenience.

3. Resolve Bad Request Error:

   • If encountering a bad request error, check for the following:

     • Sufficient balance.

     • Availability of the area code.

     • Admin permissions to make the purchase.

   • Adjust permissions by editing account settings and adding necessary permissions.

   • Invite clients or additional team members as needed for purchasing permissions.

4. Explore Alternate Area Codes:

   • If the error persists due to area code unavailability, try different area codes until a suitable one is found.

   • Twilio may not have certain area codes available due to wholesale restrictions.

Cautionary Notes:

• Ensure to check and adjust both the number limits and balance to avoid purchase errors.

• Verify permissions and area code availability to troubleshoot bad request errors effectively.