1. Overview
  2. Step 2 - Setup your AI Assistants
  3. 2.9 - How To Change Voice & Languages

2.9 - How To Change Voice & Languages

 

 

 

 

Voice Configuration for Assistants

Objective

To provide a clear and concise guide for team members on how to configure and change the voice settings of digital assistants, ensuring consistency and accuracy in voice selection and settings management.

Key Steps

  1. Access the Assistants Section

    • Navigate to the "Assistants" tab in the application.

  2. Select the Desired Assistant

    • Click on the specific assistant whose voice you wish to change.

  3. Change the Voice

    • Locate the name of the assistant at the top of the screen (e.g., "Emily").

    • Click on the name to reveal a list of available voices.

    • Note: If you see "preview unavailable," it means you cannot listen to the voice before selection, but you can still select it.

  4. Add or Clone Voice

    • Choose to either add a new voice to the assistant or clone the existing voice if needed.

  5. Access Voice Settings

    • Click on the three-dot menu next to the assistant's name.

    • Select "Voice Menu" to adjust settings such as:

      • Response speed

      • Sensitivity to interruption

      • Talk speed

      • Emotional tone

      • Language selection

  6. Enable Recommended Settings

    • Ensure that "speech friendly formatting" and "back channeling" options are turned on for optimal performance.

  7. Save Changes

    • Confirm and save any changes made to the voice settings.

Cautionary Notes

  • Be cautious when selecting voices that are marked as "preview unavailable" since you cannot listen to them beforehand.

  • Ensure that all settings adjustments align with the intended use of the assistant to avoid miscommunication or errors.

Tips for Efficiency

  • Familiarize yourself with the available voices and their characteristics to make quicker selections in the future.

  • Keep a checklist of the recommended settings (speech friendly formatting and back channeling) to ensure they are always enabled after any voice changes.

  • If you encounter any issues or have questions, do not hesitate to reach out for assistance or clarification.

This SOP should serve as a straightforward guide for team members to effectively manage voice settings for assistants, minimizing misunderstandings and maximizing productivity.

Link to Loom

https://loom.com/share/61d39c475dcc4d588e317f1fe66ef574?src=composer

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